Optimized user friendliness
Citizens can submit applications conveniently from home or on the move without having to physically go to the authority. The flexibility of being able to handle matters around the clock increases customer satisfaction and strengthens the positive image of the authorities.
Cost savings
Die Digitalisierung von Bürgerprozessen bietet auch finanzielle Vorteile. Durch den Verzicht auf physische Dokumente und die Reduzierung von Papier- und Druckkosten werden Ressourcen eingespart.
Transparency and traceability
Digital citizen processes create transparency and traceability. Citizens can track the status of their applications online and get a clear overview of the progress of their affairs.
